As the technology continue to change and new updates start ripping off it has become important for the IT industries to update their point of conducting business to the latest standards. As same as this element is the provision of a IT help desk for the organizations or IT industries that provide diligent services to the end users. According to a few dedicated professionals having an IT help desk is paramount for marketing and communication purposes of a specific IT based industry. According to the ITIL professionals it provides with a single point of contact of the end user with the dedicated company/organization providing services.
This type of service which is a help desk provides the customers with a wide array of solutions and act as a single point of interaction for the customers to go to for their particular IT based needs. InfoSec learning provides the IT industries with a remarkable array of settings and working elements that can help in providing better communication, marketing, problem solving, increased security emphasis due to cyber security breaches and hacks along with provision of authentic information to the end users. The latter one in this scenario corresponds to the working of the help desk in IT security and dedicated functions these professionals provide.
Origin of the Help Desk service
According to a report the origin of the help desk job is from year 1980 and the main objective of this interface was to solve various IT related fixes and issues with the specific IT systems as faced by the end users. As a succession in the year 1990 the concept of ITIL came into existence which provided a more direct and broad spectrum of how various IT paces would fit into the puzzle to encourage IT management best practices. The main usage of the help desk service is to better communicate with the end users who are facing consistent issues with the usage of the services as being offered by the organization.
Furthermore, the professionals attending to the needs of the helping desks and communicating with the users would provide with any and all information that can help the users to solve the issue which they are currently facing. With the passage of time the help desk initiative also began to evolve accordingly. Within this modern era of technology the need to bring customers and the IT companies together has surpassed and this put a direct emphasis on continuously upgrading and staying up to date at all fronts.
Emphasis on acquiring ITIL certification
ITIL, which is an information technology library, came into being; it provides the professionals with complete permission to arrange and or reconfigure the current infrastructure of their organization related to the interpretation of the data and related systems. There are a lot of benefits that can arise if you have the skills or better yet has acquired an ITIL related certification of any particular regard.
ITIL skills don’t only make you eligible to provide with your consent over a particular mode of working and or shifting from options to options but it also brings the concept of information technology and business together. No business is the same and the same goes for every organization or IT based industry as each one of them has different needs and scales they like to work on. Having ITIL based skills or having completed the certification makes you eligible to transform the goals or visions of a business through the IT integration.
You can develop customized data centers and related processes through which the action of achieving the current goals of the business can be achieved. It doesn’t mean that have to have the short term or long term goals, it does apply to either.
The ITIL foundation certification training online can better help you to acquire all the skills that are required to nail the examination and work as an IT help desk representative for a dedicated company. On the other hand of you don’t feel comfortable with the online variant then it is advised that you join an offline study boot camp as it would consistently help you to practice your skills and stay up to date with the recent developments.
Job Description of the Help Desk Technicians
The job description of the help desk professionals calls out for having dual functionality such as best communicative and problem solving skills ingrained in one. These professionals are the true asset for any dedicated IT industry or copay as they help the company in smooth sailing regarding effective communication with the customers and clients and any and all issues which they might be facing.
At times these professionals might be asked to communicate with the customers and at the same time provide with problem solving skills. You can ask a help desk to assist you in a variety of issue which you might be facing with the usage or setting up of the product/software that you are using, networking problems, communicative and other connection related problems. Apart from all this the IT help desk professionals can also help the customers with warranty issues, filing a claim for the product or service they were unhappy about using or attending to any other problem which the customers/clients might have.
List of day to day activities/tasks
Here is a compiled list of all the dedicated tasks and or activities which these professionals might have to attend to on a day to day basis, starting from;
- To provide direct assistance to the customers pertaining to a wide array of the problems or technical issues which they might have via telephone or online networking.
- Using your experience and the problem solving techniques which you have learned over the years to solve the technical problems of the customers.
- Collect and pass on the feedbacks as received from the users/clients
- Backing up, updating and or minting various networking channels for developing a smooth interface with the customers.
- Repair, maintenance and configuring services to the customers of all areas
- Training new users or subordinates to work according to the set standards or policies of the IT company
IT help desk professionals change lives on a daily basis by assisting a number of users/clients facing problem with the usage of the services. The salary packages for these professionals are also very attractive and if these stead with a persistent attitude then these can secure themselves a bright future.