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Virtual Classroom

ITIL Specialist: Create, Deliver, and Support

3 Days

  • Difficulty: Beginner
  • Type: Virtual Classroom
  • Course Information
  • Classroom Sessions

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels

Virtual Classroom

ITIL Specialist: Drive Stakeholder Value

3 Days

  • Difficulty: Beginner
  • Type: Virtual Classroom
  • Course Information
  • Classroom Sessions

The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.

Virtual Classroom

ITIL Specialist: High Velocity IT

3 Days

  • Difficulty: Beginner
  • Type: Virtual Classroom
  • Course Information
  • Classroom Sessions

The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working.

Virtual Classroom

ITIL Strategist: Direct, Plan, and Improve

3 Days

  • Difficulty: Beginner
  • Type: Virtual Classroom
  • Course Information
  • Classroom Sessions

The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.

Blended Learning

ITIL® 4 Foundations Certification

  • Difficulty: Beginner
  • Type: Blended Learning
  • Course Information

The ITIL® 4 Foundations Certification course is a comprehensive introduction to the IT Infrastructure Library (ITIL®) framework, a globally recognized set of best practices for IT service management. This course equips participants with a fundamental understanding of the key concepts, principles, and processes of ITIL® 4, enabling them to align IT services with business objectives and deliver value to their organizations.

On Demand

Practice Exam - Continual Service Improvement (CSI)

30 Min

  • Difficulty: Intermediate
  • Type: On Demand
  • Course Information

This examination is intended for people who need a comprehensive understanding of the ITIL CSI (continuous service improvement) process of the ITIL service life cycle and how it can be applied to increase the quality of IT service delivery within an enterprise.

On Demand

Practice Exam - Service Design (SD)

30 Min

  • Difficulty: Intermediate
  • Type: On Demand
  • Course Information

ITIL Service Design (SD) examination is best suited for people who already have a thorough knowledge of the ITIL® Service Design level of the life cycle of ITIL® Service and all the activities that are required to be run to upgrade the quality of IT service management in a company.

On Demand

Practice Exam - Service Transition (ST)

30 Min

  • Difficulty: Intermediate
  • Type: On Demand
  • Course Information

This examination is designed for anyone with a comprehensive understanding of the ITIL management strategy process of the ITIL service lifecycle and how it can be applied to improve the quality of IT service delivery within an enterprise.

On Demand

Practice Exam - ITIL® Foundation

30 Min

  • Difficulty: Beginner
  • Type: On Demand
  • Course Information

This exam is intended for individuals who wish to develop fundamental understanding of the ITIL® 4 framework and its utility within an organization for enhancing the overall IT service management of an organization.

On Demand

Practice Exam - Service Strategy (SS)

30 Min

  • Difficulty: Intermediate
  • Type: On Demand
  • Course Information

This assessment is designed for people with a thorough understanding of the ITIL ® management strategy process of the ITIL ® service life cycle along with the ways it can be applied to improve the quality of IT service delivery within a company.

On Demand

Practice Exam - Service Operation (SO)

30 Min

  • Difficulty: Intermediate
  • Type: On Demand
  • Course Information

ITIL Service Operation (SO) examination is designed for pupils who want a good knowledge of the ITIL® SO (service operation) level of the life cycle of the ITIL® service along with the process it can be run to enhance the calibre of the IT service department in any organization.

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