ITIL Specialist: Create, Deliver, and Support

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels

$2,295.00

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels

More Information:

  • Learning Style: Virtual
  • Provider: ITILĀ®
  • Difficulty: Beginner
  • Course Duration: 3 Days
  • Course Info: Download PDF
  • Certificate: See Sample

Need Training for 5 or More People?

Customized to your team's need:

  • Annual Subscriptions
  • Private Training
  • Flexible Pricing
  • Enterprise LMS
  • Dedicated Customer Success Manager

Course Information

ā€œIf you enroll in this course without the Master Subscription plan, you receive a Free Official Exam Voucher for The ITIL Specialist: Create, Deliver, and Support Exam"

About This Course:

This three-day hands-on program leads to a ITIL Specialist Certificate in ITIL Create, Deliver, and Support. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of value stream design, practice creation and alignment, and cross-functional collaboration model

Course Objectives:

  • Plan and build value streams
  • Use ITIL practices to support the creation of new services
  • Use ITIL practices to provide effective user support
  • Coordinate, Prioritize, and Structure Work Activities
  • Assess Build vs Buy Considerations
  • Assess Sourcing Alternatives
  • Service Integration and Management (SIAM)

Audience:

All IT staff and Management responsible for the creation of new services, service transition planning, ongoing service delivery, and user support would benefit from this course.

  • Service Desk personnel and Management
  • Technical Support personnel and Management
  • Data Center Operations personnel and Management
  • Security Operations personnel and Management
  • Application Support Personnel and Management
  • Project and Program Managers looking to better integrate Operational Readiness

Prerequisites:

All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course. 

Outline

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