ITIL Strategist: Direct, Plan, and Improve
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
More Information:
- Learning Style: Virtual
- Provider: ITIL®
- Difficulty: Beginner
- Course Duration: 3 Days
- Course Info: Download PDF
- Certificate: See Sample
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Course Information
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About This Course:
This three-day hands-on program leads to a ITIL Strategist Certificate in ITIL Direct, Plan, and Improve. This program is for IT professionals establishing oversight and control of an ITSM program who require effective skills in governance modeling and alignment, risk management, and oversight over the creation and execution of effective value streams to produce desired customer outcomes.
Course Objectives:
- Align
- Vision and Mission
- Strategy Tactics, and Operations
- Governance and Compliance
- Policies, Controls, and Guidelines
- Establish a Goals and Requirements Cascade
- Understand the role of GRC in the Service Value System
- Use the key principles and methods to drive improvements
- Learn and use the key principles of Communication and Organizational Change Management
- Define metrics and reporting to support organizational objectives
- Learn critical techniques to manage and improve value streams and practices
Audience:
All IT staff and Management responsible for the governance of IT, definition of strategies, governance controls, policies, and compliance requirements would benefit from this course
- Senior IT Mgmt (CIO/CTO, IT Director, VP IT)
- Senior Program Management and PMO Leadership
- Portfolio Management
- IT Financial Management
- Enterprise Analysts
- Risk Managers
- Improvement Managers
Prerequisites:
All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course.