Select the one that is the most appropriate definition of an outcome?

Choose one answer:

Select the one that is NOT the objective or valid purpose of problem management.

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Select the one that offers value to the business right from service strategy.

• Allowing the service provider to fully understand the levels of service which will help in making their consumer’s successful
• Allowing the service provider to quickly and effectively respond to all the changes in the overall business environment
• Reduction in the frequency and duration of service charge.

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Which process or function would offer staff to analyze and monitor events considering an operations bridge?

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Which process is accountable for frequently occurring, low risk and low-cost changes?

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Select the one that is NOT an objective of CSI - Continual Service Improvement?

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Which one of the following is CORRECT?

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Name the area in which ITIL complementary guidance offer assistance.

• Adapting best practice for particular industry sectors
• Integrating ITIL with various other operating models

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Select the one that is the BEST explanation of a relationship considering service asset and configuration management.

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Select the one on which the continuity strategy of IT service should be based on.

• Design of the service metrics
• Risk assessment
• Business continuity strategy
• Business impact analysis (BIA)

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Mention the types of service well-defined in ITIL

1. Enabling
2. Computer
3. Core
4. Enhancing

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Select the one that is not a problem management’s objective.

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Name the core ITIL publication where you can find complete descriptions of information security management, service catalogue management, and supplier management?

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Which of the following statements truly defines a definitive media library (DML)?

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Which of the following is NOT a purpose of the change management process?

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Name the processes which are accountable for the underpinning contracts’ regular review.

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A known error is created after the completion of a problem’s diagnosis but before a workaround is found. Do you consider it a valid approach?

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Mention the BEST reason for classifying incidents?

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Who is accountable for defining metrics with regards to change management?

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